Cancellation

Right of return/recall

Return of faulty goods:

If you receive a faulty or defective item, you can return it within 30 days of receipt for a full refund.

After the deadline has expired, you are entitled to a repair or replacement. If these measures are unsuccessful, you can demand a refund or a price reduction.

Return of faultless goods within the European Union:

Customers within the European Union have the right to cancel and return their order within 14 days of receipt under the Consumer Contracts Regulations 2013. The item must be in its original condition.

Return costs:

We will bear the return costs for faulty or defective items. You bear the return costs for faultless items that are returned within the 14-day withdrawal period.

Non-returnable items:

Certain items can only be returned if they are faulty. These include original artwork, framed paper prints and framed canvas prints.

If you have any questions about a particular item, please contact us at info@monira-art.de before arranging a return.

Refunds:

As soon as we have received and checked your return, we will inform you of the status of the refund. If approved, the refund will be made to your original payment method within 14 days.
Please note that the processing time may vary depending on the bank or credit card provider.

Contact:

If you have any questions about returns, please contact us at info@monira-art.de